Privacy Policy

01 Information We Collect

AlfaXAI ("we," "our," or "us") collects information from you when you visit our website, submit a contact form, request a product demonstration, subscribe to our communications, or interact with our AI voice and SMS automation systems.

The categories of information we collect include:

• Personal Identifiers: Full name, email address, physical address, company name, and job title.
• Telecommunications Data: Mobile telephone number, SMS opt-in status, timestamp of consent, and communication log history.
• Technical & Usage Data: IP address, browser type, device information, operating system, pages visited, and interaction metrics on our web app.
• AI Voice & Messaging Logs: Transcripts of interactions with our conversational AI voice agents or automated SMS support triggers for quality assurance and service fulfillment.

02 How We Use Your Information

We use the information we collect strictly for legitimate business operations, service fulfillment, and customer communication, including:

• Providing, operating, and maintaining our web applications, AI voice agents, and automation tools.
• Sending transactional text messages (SMS), appointment confirmations, lead qualification updates, and customer support responses.
• Responding to your direct inquiries, quotes, or support tickets.
• Improving website performance, AI latency, user interface design, and security architecture.
• Complying with applicable legal, telecommunications carrier, and regulatory obligations (including US FCC, CTIA, and A2P 10DLC requirements).

03 Mobile Phone Number Privacy & Non-Sharing Commitment

AlfaXAI is committed to protecting your wireless privacy. We strictly adhere to US telecommunications carrier guidelines established by The Campaign Registry (TCR), Cellular Telecommunications and Internet Association (CTIA), and major carriers including AT&T, Verizon, and T-Mobile.

Text messaging opt-in data and consent records are held in strict confidence. Mobile numbers are used exclusively by AlfaXAI to deliver the specific messaging program or service you requested and opted into.

04 SMS Opt-In Consent & Opt-Out Instructions

AlfaXAI ensures that all SMS messaging programs operate on explicit user consent. You may opt into receiving SMS communications through our online web forms, interactive appointment schedulers, or direct keyword texting.

SMS Opt-Out (Unsubscribe) Instructions:

You can cancel or unsubscribe from our SMS text messaging service at any time:

• Text STOP: Reply STOP to any SMS text message received from AlfaXAI. Upon texting STOP, you will receive a single final confirmation message verifying that you have been unsubscribed. After this confirmation, no further SMS messages will be sent unless you re-subscribe.
• Text HELP for Support: Reply HELP to any SMS message to receive customer support contact details or text assistance.
• Direct Email Opt-Out: Contact us at smaddirala90@gmail.com with your phone number and request to be removed from all text messaging lists.

Message & Data Rates Notice: Message and data rates may apply for any messages sent to you from us or to us from you. Message frequency varies depending on your interactions with our automated systems.

05 Data Protection & Security Measures

We implement robust technical, administrative, and physical security controls to safeguard your personal information and phone records from unauthorized access, alteration, disclosure, or destruction. These measures include:

• TLS/SSL encryption for all web transport protocols (HTTPS).
• Encrypted storage databases for subscriber contact records.
• Strict role-based access control (RBAC) limiting employee access to personal data.
• Regular system vulnerability monitoring and security audits.

06 Third-Party Service Providers

We may share your non-SMS personal information with trusted third-party service providers (such as cloud hosting infrastructure, web analytics, and database management providers) solely to perform functions on our behalf. These third parties are bound by strict contractual confidentiality agreements and are prohibited from using your data for any other purpose.

As reiterated in Section 3, mobile opt-in data and SMS consent are excluded from all third-party marketing sharing.

07 Your Rights & Data Access Requests

Depending on your jurisdiction (including US states such as California under CCPA/CPRA), you have specific rights regarding your personal information:

• Right to Know: You may request details about the categories and specific pieces of personal information we have collected.
• Right to Delete: You may request that we delete personal data we have collected from you, subject to applicable legal retentions.
• Right to Correct: You may request corrections to inaccurate personal records.
• Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise your rights, please submit a written request to smaddirala90@gmail.com.

08 Contact Information

If you have questions, concerns, or privacy requests regarding this Privacy Policy or our A2P SMS messaging practices, please contact us at: